POLICIES

REFUND & CANCELLATION POLICY

CANCELLATIONS

Cancellation requests should be submitted as soon as possible. Any applicable cancellation terms, fees, or refund amounts depend on the rental agreement and the circumstances of the reservation.

REFUNDS

When a refund is approved, the refund will generally be issued to the original payment method used for the reservation. Processing times may vary depending on the payment provider and financial institution.

NON-REFUNDABLE AMOUNTS

Certain fees, deposits, administrative charges, or other amounts may be non-refundable when specifically identified during the booking process or rental agreement.

CUSTOMER NO-SHOWS

If a customer does not appear for a scheduled rental without providing notice, the reservation may be treated as a cancellation or no-show and may be subject to applicable charges.

COMPANY CANCELLATIONS

If Head Start Mobile Logistics must cancel a reservation because of vehicle availability, safety concerns, operational circumstances, or other reasons outside the customer's control, we will communicate the available options, which may include rescheduling or a refund when applicable.

PAYMENT PROCESSING

Approved refunds are processed through the applicable payment provider. Head Start Mobile Logistics does not control the processing time of a customer's bank or card issuer.

QUESTIONS ABOUT A REFUND

If you have a question regarding a cancellation or refund, please contact Head Start Mobile Logistics with your reservation information.